SurveyMethods recently added two new question types – Video and Audio. These question types allow you to embed a video or audio file into your survey, which you can then ask questions about. We’ll cover these two question types separately below. Both of these will be added from the survey design menu, which can be […]
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Customize Survey Button, Instruction, and Help Texts
If you want to customize any of the button, instruction or help texts on your surveys in SurveyMethods, you can do so with SurveyMethods’ Language Packs feature. The built-in language packs allow you to change the language but you can also create custom language packs allowing you to customize the English (or any other language) […]
Filter Survey Response Data in Reports
SurveyMethods makes it easy to filter your response data within your results. There are many different ways that you can filter your data: Filter for Complete or Partial Responses Only Filter Survey Results Based on Responses to Specific Questions Filter Survey Results Based on the Date/Time the Survey was Taken Filter Survey Results Based on […]
Exporting Data as Numerical Values to Upload to Statistical Software
When you export your data to Excel, you can export the actual data or you can choose to export your data as numerical values. When you choose the Export Numerical Data option, the system converts answer options to numerical values. This concept is best explained with an example. Our sample survey contained this question: Exporting […]
Trigger Your Surveys Remotely via Email
Note: This is a legacy feature that is no longer updated with the latest SurveyMethods features. Email remote activation has been replaced by remote launch via API. More information about remote launch by API, including a complete tutorial with screenshots, can be found here. We also integrate with many CRM, ERP and Helpdesk applications through […]
Manually Close Survey or Reopen Previously Launched Survey
You can toggle the status of your survey between Closed and Live by using the link in the Status column of the My Surveys page: Note that Closed surveys can only be taken Live if they have previously been launched at least once. Any Live survey can be toggled to Closed but you will be […]
Using SurveyMethods.com as the “From” Email Domain
If the “From” email address you have entered has its domain name as “surveymethods.com,” your emails will not be prevented from going out. However, if your invitees need to reach out to you by replying to the email, the reply will bounce because it is addressed to a non-existent email address. The domain name is […]
Why is the Domain in Your “From” Email Substituted?
To improve the delivery rates of emails you send out using SurveyMethods and to minimize the chances of them being marked as spam, we automatically substitute the domain name in the “From” email address you enter unless you are using Custom SMTP or enter an email with surveymethods.com as the domain. If you do not […]
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