SurveyMethods allows you to see the status of your survey emails so you can identify any invalid email addresses or surveys that were not deliverable. You can find the survey launch and response statistics on the manage survey menu as well as on the analyze survey menu. To reach these, you can click on the […]
Category: Account Management
How to set up an SMTP Gmail account to allow full Google authorization
Check the following settings while setting up a Gmail sender account via SMTP to avoid connectivity issues and allow full Google authorization: Setting 1: Turn Less secure app access On In your Google account settings, turn the Less secure app access On. Note that this setting is not available for accounts with enabled 2-Step Verification: such accounts […]
Allow or Require Users to Upload a File
SurveyMethods users can use the new File Upload question type to allow or require users to upload a file as part of their survey response. This question type can be used for a wide variety of purposes, such as having applicants upload their resume/CV or students upload an assignment. Adding a File Upload Question to […]
Trigger Your Surveys Remotely via Email
Note: This is a legacy feature that is no longer updated with the latest SurveyMethods features. Email remote activation has been replaced by remote launch via API. More information about remote launch by API, including a complete tutorial with screenshots, can be found here. We also integrate with many CRM, ERP and Helpdesk applications through […]
Using SurveyMethods.com as the “From” Email Domain
If the “From” email address you have entered has its domain name as “surveymethods.com,” your emails will not be prevented from going out. However, if your invitees need to reach out to you by replying to the email, the reply will bounce because it is addressed to a non-existent email address. The domain name is […]
SurveyMethods Terms & Conditions
The SurveyMethods application terms and conditions can be found at the following link:
SurveyMethods Cookie Policy
The SurveyMethods Cookie Policy can be found at the following link:
SurveyMethods Privacy Policy
The complete SurveyMethods Privacy Policy can be found at the following link:
CVV/CSC Code Help
The CVV Code (Card Verification Value), sometimes also referred to as a CSC code (Card Security Code) is a 3-digit number on the back of your credit card, immediately following your credit card number, or a 4-digit code on the front of your credit card (for American Express). The CVV code provides added protection against […]
View Invoices and Receipts
Receipts for your SurveyMethods subscription can be found in your SurveyMethods account in the My Account menu. To view or download your receipts, log in to your SurveyMethods account and then navigate to My Account by hovering over the icon at the top right and choosing My Account. Click on the Billing tab and then […]