SurveyMethods makes it easy for you to communicate with guests who have responded that they are attending (or not attending) your event. You can schedule automatic reminders for your event (say if you want a reminder sent out two weeks prior to the event date), but you can also manually send an email to guests […]
Category: Manage Your Survey
Add or Update Custom Field Values on Existing Responses
Occasionally you may need to add custom field values to an existing response, perhaps because a respondent completed the survey using the web URL instead of the email invitation, or perhaps you launched the first round without custom field values and later launched with custom field values. You want to update the original set of […]
Send Reminders to Invitees That Have Partially Responded
This article discusses manually sending reminders to invitees that have partially responded. If you want to learn about setting up automatic reminders, visit our article Setting Up Automatic Reminders. If you want to manually send reminders to invitees that have begun completing the survey but not submitted it, you can do so from the Manage […]
Send Reminders to Invitees That Have Not Responded
This article discusses manually sending reminders to invitees that have not responded. If you want to learn about setting up automatic reminders, visit our article Setting Up Automatic Reminders. If you want to manually send reminders to invitees that have not responded, you can do so from the Manage surveys menu. Access this menu by […]
Send Survey to Additional Respondents
Once you have launched your survey, you have two options to send the survey to additional respondents through the application via email: Relaunch the survey using the Launch icon () on the My Surveys page. Click the “Send survey to additional respondents via email” link on the Manage menu. Relaunch the Survey Regardless of the […]
Recovering Deleted Response Data
All survey response deletions are permanent, regardless of how you delete them in the application. You will always be asked to confirm a deletion before it is processed. Our data deletions are permanent. However, we take backups and, depending on when the deletion happened, it may contain a full or partial copy of your data. […]
Delete All Partial Responses
Partial responses are survey responses where the respondent began the survey but did not click the Submit button. These may be respondents who closed the window because the survey is taking too long, people who don’t think the survey is relevant to them, respondents who begin the survey and never return to complete it, or […]
Delete All Responses
On occasion you will need to delete all responses for your surveys. For example, you may have tested the survey or page logic using a live link, or you need to make major changes to the survey questions or other settings in your survey. SurveyMethods provides several options for deleting these responses: From the My […]
Delete Individual Responses
In any survey process, some portion of the responses received will be erroneous or will include results that skew your data, especially if the survey is accessed by a public URL or sent to a large number of respondents. In order to improve the analysis you may need to delete one or more individual responses. […]
Manage Email Invitees
Once you have launched your survey, SurveyMethods shows you real-time response statistics, including the status, launch date, close date (if applicable), total survey takers, and median response time. You can also see how many respondents were from the web launch and email launch, split between partial and complete responses. You can view and manage the […]