This article discusses manually sending reminders to invitees that have not responded. If you want to learn about setting up automatic reminders, visit our article Setting Up Automatic Reminders. If you want to manually send reminders to invitees that have not responded, you can do so from the Manage surveys menu. Access this menu by […]
Articles Tagged: online survey software
Send Survey to Additional Respondents
Once you have launched your survey, you have two options to send the survey to additional respondents through the application via email: Relaunch the survey using the Launch icon () on the My Surveys page. Click the “Send survey to additional respondents via email” link on the Manage menu. Relaunch the Survey Regardless of the […]
Recovering Deleted Response Data
All survey response deletions are permanent, regardless of how you delete them in the application. You will always be asked to confirm a deletion before it is processed. Our data deletions are permanent. However, we take backups and, depending on when the deletion happened, it may contain a full or partial copy of your data. […]
Delete All Partial Responses
Partial responses are survey responses where the respondent began the survey but did not click the Submit button. These may be respondents who closed the window because the survey is taking too long, people who don’t think the survey is relevant to them, respondents who begin the survey and never return to complete it, or […]
Delete All Responses
On occasion you will need to delete all responses for your surveys. For example, you may have tested the survey or page logic using a live link, or you need to make major changes to the survey questions or other settings in your survey. SurveyMethods provides several options for deleting these responses: From the My […]
Manage Email Invitees
Once you have launched your survey, SurveyMethods shows you real-time response statistics, including the status, launch date, close date (if applicable), total survey takers, and median response time. You can also see how many respondents were from the web launch and email launch, split between partial and complete responses. You can view and manage the […]
Manage Web Responses
Once you have launched your survey, SurveyMethods shows you real-time response statistics, including the status, launch date, close date (if applicable), total survey takers, and median response time. You can also see how many respondents were from the web launch and email launch, split between partial and complete responses. You can view and manage the […]
View Survey Launch and Response Statistics
Once you have launched your survey, SurveyMethods shows you real-time response statistics, including the status, launch date, close date (if applicable), total survey takers, and median response time. You can also see how many respondents were from the web launch and email launch, split between partial and complete responses. You can find the survey launch […]
Using Custom Fields in SurveyMethods
SurveyMethods allows you to attach up to five pieces of information to each survey response or respondent. This information can be identifying information about the respondent, such as first name and last name, or a unique number such as a help desk ticket ID, or it can be information about respondents that you want to […]
Search Email Lists
SurveyMethods provides two types of mailing lists – basic email lists and advanced email lists. Basic email lists are simple lists of emails, with no other identifying information, while advanced email lists include an email address along with up to five custom field values. For more information on the two types, view our help articles […]