Check the following settings while setting up a Gmail sender account via SMTP to avoid connectivity issues and allow full Google authorization: Setting 1: Turn Less secure app access On In your Google account settings, turn the Less secure app access On. Note that this setting is not available for accounts with enabled 2-Step Verification: such accounts […]
Articles Tagged: email reminders
Using SurveyMethods.com as the “From” Email Domain
If the “From” email address you have entered has its domain name as “surveymethods.com,” your emails will not be prevented from going out. However, if your invitees need to reach out to you by replying to the email, the reply will bounce because it is addressed to a non-existent email address. The domain name is […]
Why is the Domain in Your “From” Email Substituted?
To improve the delivery rates of emails you send out using SurveyMethods and to minimize the chances of them being marked as spam, we automatically substitute the domain name in the “From” email address you enter unless you are using Custom SMTP or enter an email with surveymethods.com as the domain. If you do not […]
Sending Reminders for Your Survey
If you’ve launched your survey using email deployment, you can send reminders to respondents who have not responded or partially completed the survey. You can manually send reminders or you can schedule automatic reminders to go out on a certain date and time. We’ll cover both methods below. Sending Manual Reminders To send a manual […]
Send an Email to Event Guests
SurveyMethods makes it easy for you to communicate with guests who have responded that they are attending (or not attending) your event. You can schedule automatic reminders for your event (say if you want a reminder sent out two weeks prior to the event date), but you can also manually send an email to guests […]
Send Reminders to Invitees That Have Partially Responded
This article discusses manually sending reminders to invitees that have partially responded. If you want to learn about setting up automatic reminders, visit our article Setting Up Automatic Reminders. If you want to manually send reminders to invitees that have begun completing the survey but not submitted it, you can do so from the Manage […]
Send Survey to Additional Respondents
Once you have launched your survey, you have two options to send the survey to additional respondents through the application via email: Relaunch the survey using the Launch icon () on the My Surveys page. Click the “Send survey to additional respondents via email” link on the Manage menu. Relaunch the Survey Regardless of the […]
Master Opt-Out List
To comply with international spam rules, every account in SurveyMethods by default has an email list called the Master Opt Out List. This email list contains email addresses for users who have clicked the opt-out link contained in your survey invitation or newsletter. To view or edit the Master Opt Out list, go to the […]
Creating a New Email List
SurveyMethods provides two types of mailing lists – basic email lists and advanced email lists. Basic email lists are simple lists of emails, with no other identifying information, while advanced email lists include an email address along with up to five custom field values. For more information on the two types, view our help articles […]
Send Emails Through Your Own Email Account with SMTP
SurveyMethods enables you to send survey and event-related invitations, notifications, reminders, and newsletters with your own SMTP server instead of SurveyMethods’ mail servers. This may help the deliverability of your emails and can reduce the risk of your emails getting caught by recipients’ spam filters, especially if your email is being sent within your own […]