The CVV Code (Card Verification Value), sometimes also referred to as a CSC code (Card Security Code) is a 3-digit number on the back of your credit card, immediately following your credit card number, or a 4-digit code on the front of your credit card (for American Express). The CVV code provides added protection against […]
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View Invoices and Receipts
Receipts for your SurveyMethods subscription can be found in your SurveyMethods account in the My Account menu. To view or download your receipts, log in to your SurveyMethods account and then navigate to My Account by hovering over the icon at the top right and choosing My Account. Click on the Billing tab and then […]
Change Billing Cycle
SurveyMethods offers two months free on annual accounts, allowing you to save money on your subscription. You can choose between these billing cycles when you sign up for a new account, but if you have an active subscription and want to update your billing cycle, you can do so from the My Account menu in […]
Change Package Type
If you want to change from one account type to another (for example from Advanced to Professional or vice-versa), you can do so from the My Account menu in the application. First log in to your SurveyMethods account and then navigate to My Account by hovering over the icon at the top right and choosing […]
Cancel Your Subscription
Note: this article does not apply to Enterprise account users. If you need to cancel your Enterprise account, please contact SurveyMethods support at smsupport@surveymethods.net. We’ll be sad to see you go, but if you need to cancel your account you can do so from the My Account section of the application. First log in to […]
Update Your Payment Method
To manage your payment method, first log in to your SurveyMethods account and then navigate to My Account by hovering over the icon at the top right and choosing My Account. Click on the Billing tab and then click on Change My Credit Card Information & Billing Address. Update the information as needed and click […]
Accepted Payment Methods
SurveyMethods accepts all major debit and credit cards for paid subscriptions (Advanced, Professional and Enterprise accounts). For annual Professional and Enterprise subscriptions we also accept payment by check, wire transfer, or ACH (electronic) transfer. To request an invoice, please contact SurveyMethods support at smsupport@surveymethods.net. To update your credit or debit card on file, visit our […]
Enterprise License Management
Watch the video below to see how to manage your SurveyMethods Enterprise user licenses.
Add Alternate Billing Contact
SurveyMethods allows you to add an alternate billing contact to your SurveyMethods account. This contact will be copied on all billing-related emails for your account, such as invoices, receipts, or notices of a declined credit card, but will not have the ability to log in to your account. To add an alternate billing contact, first […]
Account Activity Log
SurveyMethods provides an account activity log to show you a history of any surveys that have been moved to or from your SurveyMethods account. This will allow you to keep track of when and to whom you moved surveys. To access the activity log, first log in to your SurveyMethods account and then navigate to […]